WHAT ARE EXACTLY OUR OIL CHANGE CENTERS? (EITHER TOTAL QUARTZ RAPID OIL CHANGE (TQROC)1 TOTAL QUARTZ AUTO CARE (TQAC), TOTAL QUARTZ AUTO SERVICE (TQAS))
*ROC = Rapid Oil Change
They are retail outlets carefully selected to enhance TOTAL presence by means of a consistent network in the country. It is a high-quality and speedy service provided by trained and competent staffs who promise to honor their commitments. The first TOTAL oil change shop was opened in Middle East in 2001. The concept is now deployed in many countries (in China, Algeria, Canada and South America). Currently we have more than 300 centers worldwide.
We commit to provide
• TAILORED, HIGH-QUALITY PRODUCTS
• CLEAR AND DISPLAYED SERVICES: No additional charges without the customer’s approval, free estimates and invoices that match the estimate.
• EFFICIENT SERVICE: Competent, trained and qualified staff, modern, high-quality equipment and tools.
• A CLEAN, ACCESSIBLE AND WELL-ORGANISED SHOP FLOOR: A well-designed shop with catchy signage and visible logos, a welcoming environment in a clean and well-organised venue.
1/ A BASIC OFFERING: THE OIL CHANGE
Primarily intended to enhance our presence in countries where networks of oil change bays account for a major proportion of lubricant sales, each TOTAL oil change center commits to:
• Quality lubricants
• Quick and high-quality service
2/ ADDITIONAL SERVICES IN EACH COUNTRY
Oil changes can also be combined with specific checks leading to additional sales of our products or of products sold by retail outlet. Similarly, other services can be offered that match customers’ expectations and local markets. Example of additional services:
• With or without an appointment
• Quick service (under X minutes)
• Oil filter included in the oil change
• Fixed-rate prices
• Top-ups included in the packages
Example of services or checks
• Verifications and top-ups of levels of fluids: brakes, coolant, windshield washer fluid, power steering liquids, transmission, etc.
• Verification of the state of belts, lights, cockpit lighting, air filters, tyres, validity of safety equipment or bulbs, extinguishers, safety jacket and hazard triangle, etc.
• Washing (inside, outside)
• Tyre change
IMPORTANT: vehicle maintenance-related operations may be offered by the centre, although TOTAL does not control these operations and makes absolutely no commitment as to their implementation.